Privacy Policy – Neel Collection

Effective Date: 1st Jul 2025

Welcome to Neel Collection. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

By accessing or using our website (www.neelcollection.in), you agree to the terms of this Privacy Policy.

1. Information We Collect

When you shop with us or interact with our website, we may collect the following information:

Personal Details: Name, email address, phone number, billing and shipping addresses.
Order Information: Products viewed, added to cart, purchased, and delivery details.
Payment Details: Payment method, transaction ID (Note: We do not store your credit/debit card details. All transactions are processed securely via third-party payment gateways).
Account Information: Login credentials if you create an account with us.
Device & Browsing Info: IP address, browser type, device type, time spent on site, and pages visited (via cookies or analytics tools).

2. How We Use Your Information

We use the collected information for the following purposes:

To process and fulfill your orders, including delivery and customer support.
To communicate updates about your order, promotional offers, and new collections.
To improve your shopping experience and understand customer behavior.
To comply with legal, tax, and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal data to any third parties. However, we may share your data in the following situations:

Delivery Partners: To fulfill your orders and deliver products.
Payment Gateways: For secure payment processing.
Service Providers: For website hosting, marketing, or analytics.
Legal Compliance: To respond to legal requests or prevent fraud.

All third-party service providers are bound by strict data protection agreements.

4. Data Storage & Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

SSL encryption is used to secure data transmission.
Our payment gateway partners are RBI-compliant and PCI-DSS certified.
Access to your personal data is restricted to trained and authorized personnel only.

5. Your Rights

Under Indian data protection principles, you have the following rights:

Access: Request access to the personal data we hold.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your data (except where retention is required by law).
Withdraw Consent: Opt out of marketing communications at any time.

To exercise your rights, email us at [your email address].

6. Cookies

Our website uses cookies and tracking tools to enhance your browsing experience. You may choose to disable cookies through your browser settings, but this may limit site functionality.

7. Children’s Privacy

Neel Collection is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before submitting personal data.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:

📍 Neel Collection
GF-2 Shukan Ananta Complex, Behind RBL Bank, Muktanand Circle, Karelibaugh, Vadodara, Gujarat- 390018
📞 +91-8160181874
📧 neelcollection@gmail.com
Our Working Time : Monday to Saturday 10:00 AM to 6:00 PM